Frequently Asked Questions

What is REIGN?

REIGN is a premium ad-supported and subscription streaming video on-demand service that delivers the best selection of curated African American and urban culture themed content available. Read more about us here

How much is a REIGN subscription?

There are two types of REIGN subscriptions to choose from:

  1. Monthly Subscription: $4.99/Month
  2. Annual (Yearly) Subscription: $47.99/Year

Is there a free trial period?

You can sign up or a two-week free trial with the monthly subscription or a annual subscription and sample some of the world’s best television and films. If you decide to continue you will be billed monthly or annually and are free to unsubscribe at any time.

How do I use my promo code?

Promo codes are only activated when signing up on our website at http://reign.com. If you have a promo code, please follow the instructions below for activating your subscription with a promo code:

  • Visit: https://reign.com/
  • Click LOGIN in the top right corner of the homepage
  • Choose how you would like to connect (Facebook, Google+, Email)
  • Enter your email address, password & “I am new.”
  • Click CREATE ACCOUNT
  • Click SELECT next to the ‘Monthly Subscription’ if you have a monthly promo code, or ‘Annual Subscription’ if you have an annual promo code.
  • In the top right corner, click REDEEM COUPON
  • Enter your promo code and click ACTIVATE
  • Enter your first name and last name.
  • Agree to the terms of service and decide if you want to receive REIGN emails by checking the box.
  • Click CONFIRM
  • Choose how your payment* method (CC or PayPal)
  • Complete payment information and confirm registration.

In addition to streaming on our website, you can access REIGN by downloading the app on Roku, Apple TV, iOS, Android, FireTV, AndroidTV and Chromecast. Once you download the app, just sign in with the username and password you created on the site.

*NOTE: Your REIGN paid membership begins after your free trial period ends. You can cancel at any time within the length of the trial at no cost.

Is REIGN on mobile devices?

Yes, it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and purchased your subscription, just go back to https://reign.com

You can connect from your computer, phone or tablet anytime you want to. If you registered or purchased your subscription on a different device, simply login with your Cleeng account and you’ll get full access.

What is Cleeng and what does it do for REIGN users?

REIGN has partnered with Cleeng to manage its video eCommerce activities. Cleeng is a reputable expert solution in this field. Cleeng simplifies the access to unique quality content. Using your E-mail address, Facebook or Google account, it takes just a few seconds to create a Cleeng account and then purchase access to REIGN using Visa, MasterCard, or PayPal. You can track your purchase in Settings through the content library and connect on any of your devices.

Note: Cleeng does not own any content rights on REIGN.

Can I watch REIGN from different computers or phones at the same time?

Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse or too many users at the same time.

Do I need to download anything to watch REIGN?

No, once you have a subscription you have instant access to the videos on http://video.reign.com. It works on PC, Mac, tablet or smartphone. But you have to ensure you have a proper broadband connection to view our videos.

Can I stream REIGN on a big screen using Chromecast?

Yes. Download the iOS or Android apps to your phone to begin using our Chromecast function. You will need to have a Chromecast already enabled on your TV. Cast your favorite entertainment from your phone or tablet straight to the TV. Use Chrome browser and follow the steps as explained on the official Chromecast pages:

www.google.com/chrome/devices/chromecast/learn.html

Is REIGN available on Apple devices?

Yes. You can easily access REIGN on any Apple device by downloading our app from the iOS app store or the Apple TV app store.

If you already have an account, simply login with the username and password you signed up with. If you do not already have an account, simply sign up and follow the directions on the screen, or on https://reign.com.

The video quality is bad, what can I do?

Control and test your internet connection. Try reloading the page or see if you can access the video from another browser and/or device. If you need further assistance, email help@reign.com.

I have problems accessing REIGN. What can I do?

There are a few options available:

Option 1: Search your email inbox for ‘Cleeng receipt’, also check your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credentials if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase.

Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.

Option 3: If it still doesn’t work, your initial order may not have gone through. Please place another order. File a refund inquiry by emailing help@reign.com and mentioning your Cleeng receipt number(s). We will proceed with refunds within 72 hours after the inquiry.

Didn’t find what you were looking for? Contact our friendly customer support team at help@reign.com or visit or contact us page here.